Privacy Policy

This Privacy Policy explains how AuraCam (“we”, “our”, “us”) collects, uses, and shares your personal information when you visit or make a purchase from aura-cam.com (the “Site”). Protecting your privacy is important to us, and we are committed to handling your data responsibly and transparently.

Information We Collect

Device Information

When you visit the Site, we automatically collect details about your device, such as:

  • Your web browser, IP address, and time zone.

  • Cookies installed on your device.

  • Pages or products you view, websites or search terms that referred you, and how you interact with the Site.

We use the following technologies:

  • Cookies: Small data files stored on your device.

  • Log files: Track actions on the Site (e.g., IP address, browser type, ISP, referring/exit pages, timestamps).

  • Web beacons / tags / pixels: Electronic files used to record browsing activity.

Order Information

When you make or attempt a purchase, we collect information such as:

  • Name, billing/shipping addresses, email, and phone number.

  • Payment details (e.g., credit card information).

Personal Information in this Policy means both Device Information and Order Information.

How We Use Your Personal Information

We use the information we collect to:

  • Process transactions and fulfill your orders.

  • Communicate with you about your purchase or inquiries.

  • Screen for potential fraud or risk.

  • Provide you with information or advertising about our products and services (with your consent).

  • Improve our website experience and services.

With your permission, we may also send email or SMS updates about AuraCam, including promotions, new products, and checkout reminders.

SMS & Text Marketing

If you provide your phone number at checkout or via subscription, you agree to receive SMS notifications (such as order updates, abandoned cart reminders, and promotions).

  • Message frequency varies but will not exceed 3 per month.

  • Consent is not a condition of purchase.

  • Message and data rates may apply.

  • You can unsubscribe at any time by replying STOP to any text message or by using the unsubscribe link in our messages. For support, text HELP or contact us at support@Aura-Cam.com.

Currency Conversion

To provide accurate pricing in your local currency, third parties may process your IP address to determine your location. This information may be stored in a session cookie (temporary, deleted when you close your browser).

Sharing Your Personal Information

We share your Personal Information only with trusted partners who help us provide our services:

We may also share information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your information to deliver targeted ads we believe are relevant to you. Learn more at the Network Advertising Initiative.

You can opt out of targeted ads:

Or via the Digital Advertising Alliance.

Refunds & Returns

We value your trust and want you to shop with confidence.

  • You may request a return within 30 days of receiving your order.

  • To qualify, items must be unused, in their original packaging, and include all accessories.

  • Refunds are issued back to your original payment method within 5–10 business days after we receive and inspect the returned item.

  • Shipping costs are non-refundable unless the item is defective or incorrect.

  • Customers are responsible for return shipping fees unless the product is defective or damaged.

To start a return, contact us at support@Aura-Cam.com with your order number and reason for return.

Do Not Track

We do not change our data collection practices when a Do Not Track signal is detected from your browser.

Your Rights (European Residents)

If you are located in the EU or UK, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections, updates, or deletion of your information.

To exercise these rights, please contact us at the details below. Your data may be transferred outside Europe, including to Canada and the U.S., to help us fulfill contracts or pursue business interests.

Data Retention

We retain your Order Information for our records unless and until you request deletion.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal, regulatory, or operational reasons. The “Last Updated” date at the top of this page will show the most recent revision.

Minors

The Site is not intended for individuals under the age of 16.

Contact Us

If you have questions, concerns, or complaints about our privacy practices, please contact us:

AuraCam
Attn: Privacy Compliance Officer
135 Logan Ave, Toronto, ON M4M 2M9
Email: support@Aura-Cam.com